Accessibility statement for the GOV.UK PaaS website

This accessibility statement applies to the GOV.UK PaaS website at https://www.cloud.service.gov.uk/, including the admin page at https://admin.cloud.service.gov.uk/ and status page at https://status.cloud.service.gov.uk/

This website is run by the GOV.UK PaaS team at the Government Digital Service (GDS). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some admin pages do not fully announce page content updates to screenreader users.
  • Status page subscribe functionality has missing form labels, individual forms do not indicate to users that they are expandable or collapsible and form error messages are not conveyed to screen reader users.
  • Some status pages are missing the main heading or do not have the correct heading hierarchy.
  • Status page ‘Ireland’ and ‘London’ uptime components and historical uptime calendar components are only accessible to mouse commands.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact gov-uk-paas-support@digital.cabinet-office.gov.uk with details of your request.

We’ll aim to reply within 2 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact gov-uk-paas-support@digital.cabinet-office.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service.

Technical information about this website’s accessibility

GDS is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Our admin calculator admin page and our organisation billing page do not fully announce page content updates to screenreader users. This fails WCAG 2.1AA 4.1.3 success criterion (Status Messages). We plan to fix this in early 2021.

  • Our status incident page is missing the main heading and the status home page has an incorrect heading hierarchy. This fails WCAG 2.1A 1.3.1 success criterion (Info and Relationships).

  • Our status page ‘subscribe to updates’ link does not contain programmatically discernible link text. This fails WCAG 2.1A 1.3.1 success criterion (Info and Relationships).

  • Our status page subscribe to updates form fields do not contain an explicit label. This fails WCAG 2.1A 1.3.1 success criterion (Info and Relationships).

  • Our status page subscribe to updates forms do not indicate to users that they are expandable or collapsible. This fails WCAG 2.1A 4.1.2 success criterion (Name, Role, Value).

  • Our status page subscribe to updates forms, when submitted with incorrect data, do not inform screen reader users of the error message when it becomes available. This fails WCAG 2.1AA 4.1.3 success criterion (Status Messages).

  • Our status page ‘Ireland’ and ‘London’ uptime components and historical uptime calendar components are only accessible to mouse commands. This fails WCAG 2.1A 2.1.1 (Keyboard), 4.1.1 (Parsing) and 4.1.2 (Name, Role, Value) success criteria.

We plan to have the status page issues listed above addressed by the current supplier or move to an alternative supplier in 2021.

How we tested this website

This website was last tested on 8 September. The test was carried out by the Digital Accessibility Centre (DAC).

DAC tested a sample of pages to cover the different user journeys on the GOV.UK Platform as a Service. They were:

What we’re doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for each area above.

This statement was prepared on 11 September 2020. It was last updated on 30 October 2020.